PRIVACY POLICY

Introduction

At Root to Crown, we are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with data protection laws.

Who We Are

Root to Crown is a premium tree surgery and arboriculture business offering expert services across Hertfordshire, Bedfordshire, and Cambridgeshire. Our registered address is 68c High Street, Bassingbourn, Royston, United Kingdom, SG8 5LF, and we can be contacted at info@roottocrown.com.

Information We Collect

We may collect and process the following personal data:

Contact Information: Name, address, email, and phone numbers.
Service and Project Details: Information about the services you request or projects we undertake.
Payment Information: Details required for processing payments.
Website Usage Data: Information like IP address, browser type, and browsing behaviour through cookies or similar technologies.

How We Collect Your Data

We obtain personal data through:

Direct interactions, such as when you request a quote, book a service or contact us.
Automated means when you browse our website or interact with our online content.

How We Use Your Data

We use your personal data to:

Provide the services you have requested.
Respond to inquiries and maintain customer relationships.
Process payments and manage orders.
Improve our services, website, and marketing efforts.
Comply with legal obligations.

Legal Basis for Processing

We process your personal data based on:

Contractual Necessity: To provide our services and fulfill our agreements with you.
Legal Compliance: To meet regulatory requirements.
Legitimate Interests: To improve our operations and deliver a seamless customer experience.

Sharing Your Data

We may share your data with:

Service providers assisting with operations (e.g., payment processors, IT support).
Regulatory or legal authorities when required by law.

We will never sell your personal data to third parties.

Data Security
We implement strict technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Data Retention
We will retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request the erasure of your data under certain conditions.
Object to processing for specific purposes.
Withdraw consent where processing relies on your consent.

Cookies
Our website uses cookies to enhance functionality and analyze website usage. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website.

Email: info@roottocrown.com

Effective Date: 01.12.2024